Shipping Information | Moss Ball Pets

Learn more about Moss Ball Pets shipping timeframes.

Marimo Moss Ball Pets are living plants, so our goal is to get them to you as quickly and safely as possible.

Processing Time

Orders are typically processed and custom packaged within 1–3 business days.

Shipping Time

Once your order ships, USPS delivery usually takes 1–5 business days, depending on your location.

Estimated Delivery Window

In most cases, orders arrive within approximately 3–8 business days from the date they are placed, depending on weekends and holidays.

Where We Ship

We currently ship to many states within the continental United States. At this time, we do not ship to Alaska, Hawaii, or Wyoming.

International Shipping

At this time, we do not ship outside of the United States. This is due to both restrictions on shipping live plants to some countries and the longer transit times associated with international shipping, which may be hazardous to Moss Ball Pets.

We offer a satisfaction guarantee that your Moss Ball Pets will arrive happy and healthy to your door.

Live Arrival Guarantee

If your Moss Ball Pet does not arrive green and healthy, we will send you a replacement and cover the shipping cost.

To qualify for a replacement in the unlikely event that your Moss Ball Pet arrives in poor condition, please email a photo to mossy@mossballpets.com within 7 days of delivery confirmation.